Service Satisfaction Results

We are proud to announce the results after receiving service user feedback at the end of 2018.

Every year we give our service users a chance to tell us how we’re doing. Have they been satisfied with the services they’ve received? Had their experience resulted in positive outcomes? What do they think we could do to improve?

The results

From the 313 people who responded to our survey, the following results were:

  • 94% said that they have been satisfied with the service(s) they have received.
  • 95% said that they have experienced some kind of improvement or stabilisation in their mental health since accessing Coventry and Warwickshire Mind services.
  • A large proportion of service users believe they now know where to go for further support (80%) and 82% have access to information to help them with their mental wellbeing.
  • 83% of responders also agreed that they have received quality care and support and that they were listened to and respected (85%) throughout their involvement with CW Mind.

We also received positive comments:

“Having someone to understand me and given the support to make decisions. It has changed the way i think about a lot of stuff.” (Rugby/North Warwickshire Hub)

Kind, considerate and caring. Taught me how to like me again.” (Counselling)

“Very, very, supportive, compassionate and non-judgemental.” (Pathfinder/Grow)

Receiving feedback not only enables us to reflect on what we have, together with service users, achieved but also enables us to plan for the future to ensure that our support is tailored to the needs of individuals and helps individuals to achieve their goals and ambitions. I would like to also take this opportunity to thank our dedicated team of staff, volunteers and peer supporters who work tirelessly to ensure that we provide quality support to all. I would also like to thank the commissioners, funders and partner organisations with whom we work closely.
We trust that 2019 will be another year of expanding our reach and ensuring that “No one should have to face a mental health problem alone”.”

Steven Hill, CEO and Quality Lead of Coventry and Warwickshire Mind

If you would like to provide CW Mind with any comments or feedback regarding the support you have received, please do not hesitate to contact us on 024 7655 2847 or email The next annual survey will be held in September 2019.

To read the full survey satisfaction results click this link. This covers the full survey with all of the completed results and graphs.  

Peer Support with CW Mind

Between 2015 and 2017 Coventry and Warwickshire Mind took part in a pilot research programme alongside eight other Mind charities across England.

The aim was help improve the lives of people experiencing mental health problems across England by increasing the availability and quality of peer support.

One of the elements the research focused on was the core values of effective peer support.

Now we’re back!

After the completion of the Side by Side Peer Support Pilot in 2017 national Mind produced the research findings from the nine local Mind Peer Support Hubs and developed the Peer Support Toolkit.

Next steps

We are now looking to continue this work by reconnecting with established peer support groups across Coventry and Warwickshire, and by supporting new groups to develop.

We will be offering free training, based on the Side by Side Peer Support in Your Community Toolkit, for anyone involved in peer support, or anyone who wants to help start a group.

We also have a small grant funding opportunity of up to £250 (per group) to help groups develop, and we will be helping peers to organise an event to further promote peer support in the community and make connections with each other.

If you want to:

  • get involved in the training,
  • talk to us about your group,
  • use this website to promote your group,
  • or you are an organisation that’s thinking about supporting a peer group…

Please get in touch

Contact details

Fran Flint

Peer Support Project Lead – Side by Side in the Community

Coventry and Warwickshire Mind

Mob: 07970 407 657

Tel: 02476 552 847

Working Days: Monday and Tuesday

Terms of Grants

  1. Our seed funding grants are for peer support groups that support people with their mental health. Peer support is when people use their own experiences to help each other. It can happen on a one to one basis, online or in a group. It may involve a range of activities such as crafts, walking or meeting for coffee. Peer support is sometimes referred to group support, self-help or community groups.
  2. Our small grants are designed to be spent within 6-12 months.
  3. Groups who receive funds will become involved in our evaluation of peer support. This will involve letting us know how many people come to your group, completing short monthly questionnaire and if you are happy to, talking to our researchers 1to1 about the group. We do this so we can show that groups like yours improve the lives of your community. 
  4. All funds must be spent on your group and are not for personal spending.

Coventry Does Strictly Tickets

Coventry Does Strictly 2019 tickets are available to buy.

We’re pleased to announce the details of Coventry’s answer to Strictly Come Dancing, a glitzy event with two dates in May.

Come along to the Citrus Hotel in Ryton-on-Dunsmore, near Coventry, on Friday, May 10, and Saturday, May 11, 2019 to watch Dancing Feet, Coventry, and the dancing contestants put on amazing performances following months of dedicated dance practise and meticulous event planning.

Proceeds from the show will go to Coventry and Warwickshire Mind.


A fun night guaranteed

The two dates are set to be memorable occasions as Dancing Feet, Coventry, takes 20 members of the public and teaches them to dance a Waltz and Jive over eight weeks, then compete against each other to win the coveted Coventry Does Strictly 2019 trophy on the show dates. 

Expect to be entertained by show dance and movie themed routines, along with a gospel choir performance.  

The ticket price includes:

  • a three course meal
  • a free drink on arrival and
  • a free bottle of red and white wine


Coventry Does Strictly is being held to raise funds to support the mental health services provided by Coventry and Warwickshire Mind.

Mark Jefferies, of Dancing Feet, Coventry, said: “Dancing Feet, Coventry, selected Coventry and Warwickshire Mind as the beneficiary for 2019 Coventry Does Strictly because it’s an ideal way to raise the profile of such a great charity and the work it does and with increased public awareness of the importance of good mental health for everyone, this is a great way of supporting a range of activities.”


Buy your tickets online

To make sure you get a place at this year’s show, go to the official ticket website here to secure your place.

Autism support service

The Autism support service aims to provide support to children, young people and families pre and post an autism spectrum disorder diagnosis.

Year of Wellbeing 2019

Coventry and Warwickshire Mind is proud to support the Year of Wellbeing.

L – R Mental Health & Wellbeing Bus driver, Dave Allen, Cllr Kamran Caan, Chair of Coventry Health and Wellbeing Board, Steven Hill, CEO of Coventry and Warwickshire Mind, and Adrian Collins, Year of Wellbeing blogger

The Coventry and Warwickshire Year of Wellbeing is a unique partnership between Coventry and Warwickshire Health and Wellbeing Boards, the first of its kind in the country, to address challenges which affect us all.

Coventry and Warwickshire Mind shares the Year of Wellbeing’s vision for a strong community, inspired and empowered to take action to improve health and wellbeing for themselves and others in 2019 and beyond.

Steven Hill, CEO of Coventry and Warwickshire Mind, said: “We are delighted to support the Coventry and Warwickshire Year of Wellbeing to improve the health and wellbeing of all in our area.

“The Year of Wellbeing, 2019, is already shaping up to be exciting year for our charity as we continue to work hard to ensure sure no-one experiences a mental health problem alone with a range of free to access services.

“Our new-look Mental Health & Wellbeing Bus goes public in January with a number of scheduled stops across Coventry and Warwickshire. All are welcome to get on board where you can get advice and information.

“Our bus is one of a range of ways we reach out to communities, along with a number of Wellbeing Hub drop-ins, some of which open every day of the year.

“We also encourage everyone to join us for RED January, a move every day challenge for the start of 2019 to help manage mental health through physical activity.

“For the Year of Wellbeing and beyond, we urge everyone to focus on their mental wellbeing as well their physical health, and Coventry and Warwickshire Mind is here to help anyone who needs it.”


For more information about the Coventry and Warwickshire Year of Wellbeing, click here.