Service Satisfaction Results

We are proud to announce the results after receiving service user feedback at the end of 2018.

Every year we give our service users a chance to tell us how we’re doing. Have they been satisfied with the services they’ve received? Had their experience resulted in positive outcomes? What do they think we could do to improve?

The results

From the 313 people who responded to our survey, the following results were:

  • 94% said that they have been satisfied with the service(s) they have received.
  • 95% said that they have experienced some kind of improvement or stabilisation in their mental health since accessing Coventry and Warwickshire Mind services.
  • A large proportion of service users believe they now know where to go for further support (80%) and 82% have access to information to help them with their mental wellbeing.
  • 83% of responders also agreed that they have received quality care and support and that they were listened to and respected (85%) throughout their involvement with CW Mind.

We also received positive comments:

“Having someone to understand me and given the support to make decisions. It has changed the way i think about a lot of stuff.” (Rugby/North Warwickshire Hub)

Kind, considerate and caring. Taught me how to like me again.” (Counselling)

“Very, very, supportive, compassionate and non-judgemental.” (Pathfinder/Grow)

Receiving feedback not only enables us to reflect on what we have, together with service users, achieved but also enables us to plan for the future to ensure that our support is tailored to the needs of individuals and helps individuals to achieve their goals and ambitions. I would like to also take this opportunity to thank our dedicated team of staff, volunteers and peer supporters who work tirelessly to ensure that we provide quality support to all. I would also like to thank the commissioners, funders and partner organisations with whom we work closely.
We trust that 2019 will be another year of expanding our reach and ensuring that “No one should have to face a mental health problem alone”.”

Steven Hill, CEO and Quality Lead of Coventry and Warwickshire Mind

If you would like to provide CW Mind with any comments or feedback regarding the support you have received, please do not hesitate to contact us on 024 7655 2847 or email The next annual survey will be held in September 2019.

To read the full survey satisfaction results click this link. This covers the full survey with all of the completed results and graphs.  

CW Mind Pool Tournament

Our Wellbeing Hub in Coventry is preparing to host a pool tournament.

The event on March 27 is being organised by one of our members who dedicates his time to making sure all who attend have a fantastic time.

Roy, the tournament’s organiser, is a regular and well known member of the Hub.

Has said: “ I enjoy the hub, sitting in the garden and playing pool. I organise the pool tournaments because I enjoy doing them, and when I see everyone else enjoying themselves. It’s nice when the hub is busy on a pool tournament day.”

The tournament has up to 16 places and these are filling up fast. To get your place on the list, please drop into the Hub at the following address:


 Wellington Gardens

Windsor Street,




Wednesday, March 27 2019 at 2pm

Why don’t you came along and join us? We only ask for a £1 donation and all refreshments are provided.

Additional donations to cover the cost of trophies and prizes will be gratefully received and can be made at the event.

We look forward to seeing you there!

Peer Support with CW Mind

Between 2015 and 2017 Coventry and Warwickshire Mind took part in a pilot research programme alongside eight other Mind charities across England.

The aim was help improve the lives of people experiencing mental health problems across England by increasing the availability and quality of peer support.

One of the elements the research focused on was the core values of effective peer support.

Now we’re back!

After the completion of the Side by Side Peer Support Pilot in 2017 national Mind produced the research findings from the nine local Mind Peer Support Hubs and developed the Peer Support Toolkit.

Next steps

We are now looking to continue this work by reconnecting with established peer support groups across Coventry and Warwickshire, and by supporting new groups to develop.

We will be offering free training, based on the Side by Side Peer Support in Your Community Toolkit, for anyone involved in peer support, or anyone who wants to help start a group.

We also have a small grant funding opportunity of up to £250 (per group) to help groups develop, and we will be helping peers to organise an event to further promote peer support in the community and make connections with each other.

If you want to:

  • get involved in the training,
  • talk to us about your group,
  • use this website to promote your group,
  • or you are an organisation that’s thinking about supporting a peer group…

Please get in touch

Contact details

Fran Flint

Peer Support Project Lead – Side by Side in the Community

Coventry and Warwickshire Mind

Mob: 07970 407 657

Tel: 02476 552 847

Working Days: Monday and Tuesday

Terms of Grants

  1. Our seed funding grants are for peer support groups that support people with their mental health. Peer support is when people use their own experiences to help each other. It can happen on a one to one basis, online or in a group. It may involve a range of activities such as crafts, walking or meeting for coffee. Peer support is sometimes referred to group support, self-help or community groups.
  2. Our small grants are designed to be spent within 6-12 months.
  3. Groups who receive funds will become involved in our evaluation of peer support. This will involve letting us know how many people come to your group, completing short monthly questionnaire and if you are happy to, talking to our researchers 1to1 about the group. We do this so we can show that groups like yours improve the lives of your community. 
  4. All funds must be spent on your group and are not for personal spending.

Mental health awareness with CCFC

Sports fans and mental health advocates, we’re looking for people like you to join us at a Coventry City FC home match at the Ricoh Arena in Coventry to promote mental health..

Participants get to watch the match free and no prior experience is needed.

We’re seeking volunteers for the match day below.

Coventry City FC Match Details

Match: Coventry City vs Oxford United

Where: Ricoh Arena, Coventry

When: March 23rd 2019

Time: TBC

EFL Partnership

This exciting opportunity forms part of national Mind’s partnership with the English Football League (EFL) to promote mental health through the power of football. You may have noticed the distinctive Mind squiggle on the back of every EFL shirt.

As part of the partnership, volunteers are being sought for football grounds across England and Wales to collect money for local mental health services and raise awareness of mental health.

Sign up

Register to volunteer at the Coventry City FC match and for other match day volunteering opportunities across England and Wales with the Mind and EFL partnership via this link

Have a question?

Find out more by emailing

Time to Talk Day

Time to Talk Day takes place on the first Thursday of February every year, and this year is on Thursday 7 February 2019. 

Here at Coventry and Warwickshire Mind, we’re proud to support the national campaign which is an opportunity for everyone to have a conversation about mental health, whether with friends, family or work colleagues.

We would encourage everyone to get involved as Time to Talk Day brings the nation together and gets people talking to break the silence around mental health problems.


Here’s why the day is so important…

Mental health problems affect one in four of us, yet people are still afraid to talk about it. 

The purpose of the national campaign is to raise awareness that having conversations about mental health helps break down stereotypes, improves relationships, aids recovery and takes the stigma out of something that affects us all.

There are lots of different ways to have a conversation about mental health, and you don’t have to be an expert to talk.

Find out more about the campaign via the Time to Talk Day website.






Local events

Coventry and Warwickshire Mind will be supporting Time to Talk Day this year with a range of events across Coventry and Warwickshire on the day. Take a look at the table below and please watch this space as more details will be added.

You will also find us posting updates on our Time to Talk Day activities on Twitter and Facebook using the #timetotalk hashtag.

We hope you can join us on the day.


Event Details Where When
Mental Health & Wellbeing Bus in Coventry city centre Join us on our new-look Mental Health & Wellbeing Bus for Time to Talk Day resources and to speak to CW Mind staff about our services. Broadgate, Coventry city centre Thursday, February 7

11am – 3pm

Coventry Wellbeing Hub Join us at our Wellbeing Hub in Coventry to talk about mental health and discover ways to improve mental wellbeing. Coventry Wellbeing Hub, Wellington Gardens, Coventry, CV1 3BT Thursday, February 7

1pm – 5pm


5.30pm – 7.30pm


Nuneaton Wellbeing Hub Join us at our Wellbeing Hub in Nuneaton to talk about mental health and discover ways to improve mental wellbeing. Nuneaton Wellbeing Hub, Newtown Chambers, Suite 3, Corporation Street, Nuneaton, Warwickshire, CV11 5XR Thursday, February 7

5pm – 8pm



RED January on the Radio


Coventry and Warwickshire Mind ambassadors and REDers Dee Hodgson and Emily Bunce

RED January participants for Coventry and Warwickshire Mind have been on the radio to talk about the move more challenge.

Coventry and Warwickshire Mind Ambassadors, Emily Bunce and Dee Hodgson, have been interviewed live on BBC Coventry and Warwickshire by presenter Vic Minett, to explain why getting involved in the move more in January campaign is beneficial to mental as well as physical wellbeing.

Three years ago, Dee weighed 26.5 stones, experienced extensive mental health issues and could only walk 100 metres. Now she has lost 14.5 stones and feels the positive impact of exercising more.

She explained how research has shown the connection between increased physical activity and improved mental health.

Emily said: “If you don’t consider yourself a runner, we’re not asking you to run, we’re just asking you to move every day.”

About RED January

RED January is for people of all abilities to get involved with an activity of their choice. Whether it’s running, walking, jogging, swimming, or star jumping, the choice is yours. It’s the ideal opportunity to start the new year with a positive challenge, your way.

We are delighted so many people across Coventry and Warwickshire have already pledged to take part in RED January in aid of our charity, and it was lovely to hear our ambassadors talking about their RED January journey so far in such a fun and engaging way. Well done Emily and Dee!

You can listen to their interview online from 1hr 20mins in here.

Get involved

Don’t forget it’s not too late to become a REDer if you haven’t already. Let’s all get moving more this month.

Find out more and how to sign up FREE here.

New Year Jobs Fair



Are you considering a new job for 2019?

Coventry and Warwickshire Mind has vacancies in a range of rewarding roles supporting local people experiencing mental health issues.

We invite anyone interested in working for our charity to join us at our jobs fair in Coventry in January, to find out more about Coventry and Warwickshire Mind and discuss our current vacancies.

Please join us if you’re keen on one of the roles listed below, or spread the word among those who you think might be interested.


Current Vacancies:

  • Intensive Recovery Support Workers, Coventry
  • Registered Nurses, St Clair Gardens, Coventry
  • Support Staff, Coventry Wellbeing Hub
  • Maintenance Worker, Coventry
  • Mental Health and Wellbeing Trainer, Nuneaton and Bedworth
  • CAMHS LAC Practitioners, Coventry and Warwickshire


Jobs fair information:


When: Saturday 5 January 2019, 12noon – 4pm

Where: St Clair Gardens, Livingstone Road, Foleshill, Coventry, CV6 5AR

Contact: For more information about the jobs fair, please call St Clair Gardens on 024 7655 5387.

Coventry Does Strictly for CW Mind

Grab your dancing shoes and put your gladrags on, for Coventry Does Strictly is waltzing into the city. And it is our pleasure to announce that all the glitz and glamour will raise funds Coventry and Warwickshire Mind… and the star of the dancefloor could be you!

Coventry Does Strictly 2019 is organised by Dancing Feet, Coventry, and will be held on Friday, May 10 and Saturday, May 11 2019 at the Royal Court Hotel, Coventry.

Mark Jefferies, of Dancing Feet, Coventry, said: “Dancing Feet, Coventry, selected Coventry and Warwickshire Mind as the beneficiary for 2019 Coventry Does Strictly because it’s an ideal way to raise the profile of such a great charity and the work it does and with increased public awareness of the importance of good mental health for everyone, this is a great way of supporting a range of activities.”

How you can be a star of Strictly for CW Mind

We are recruiting for men and women contestants aged 18+ to join the Coventry Does Strictly experience. All are welcome including beginners, and participants will be partnered with a professional dancer and benefit from expert dance tuition to ensure all fancy footwork is at its best for the big event. Turn up to practise, put on your best Waltz and who knows, you could be the proud owner of a glitterball trophy!


Contestants are asked to:

  • Raise a minimum of £500 in sponsorship by setting up a fundraising webpage and taking part in other fundraising  activities for Coventry and Warwickshire Mind.
  • Learn to dance a Waltz and a Jive routine, as choreographed by Dancing Feet, Coventry.
  • Attend twice weekly training sessions, starting from Sunday 9 March 2019 at 6pm until 8pm and Friday 15 March 2019 at 7.30pm until 9.30pm. This will provide eight weeks of pre-event training.
  • Attend a meet and greet session at the Royal Court Hotel, Coventry, on Sunday 6 January 2019 at 6pm to meet the dancers from Dancing Feet, Coventry, staff from the Royal Court Hotel, and Coventry & Warwickshire Mind.
  • There will be a brief presentation by Coventry & Warwickshire Mind to help you understand the work of the Charity and a brief presentation by Mark Jefferies from Dancing Feet, Coventry, to help you understand how the event will work and what the final show will look like.

For more information

Anyone interested in taking part should email Mark Jefferies at for more information, a training schedule and a registration form.